Mohlo by se vám také líbit

Více informací o knize Customer Care and Customer Satisfaction

• Parametry knihy
• Anotace
• Oblíbené z jiného soudku

Nákupem získáte 117 bodů

Anotace knihy

This research assesses the impact of customer care on customer satisfaction as well as the correlation between the two variables. The researcher envisages if customer satisfaction is directly a result of business organizations customer care effort. Banks and building society employees and customers were selected and asked to complete questionnaires and answer interview questions in trying to establish the correlation between the two as well as the strength of their relationship. The majority of the respondents strongly expressed that customer satisfaction does not just happen, but is directly related to the amount of customer care disbursed.

Parametry knihy

• Plný název: Customer Care and Customer Satisfaction
• Podnázev: The Case of Banks
• Autor: Samson Mutsagondo
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 96
• EAN: 9783846555286
• ID: 07013712
• Nakladatelství: LAP Lambert Academic Publishing
• Hmotnost: 159 g
• Rozměry: 220 × 150 × 6 mm
• Rok vydání: 2011

Oblíbené z jiného soudku

---

---

---